Privacy Policy
Privacy Policy for Lemon-Casino.ca
Effective Date: May 12, 2025
https://lemon-casino.ca ("we," "us," or "our") is dedicated to protecting the privacy and security of the personal information of our players in Canada. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.
We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws in Canada.
Collection of Personal Information
We collect personal information to provide you with our online gambling services, manage your account, process transactions, and adhere to legal and regulatory obligations. The types of personal information we may collect include: Your name, date of birth, gender, postal address, email address, phone number, and details from your government-issued identification (like driver's license or passport) for identity and age verification (KYC). Financial details such as payment card and bank account information needed for deposits and withdrawals. Account details including your username, password, security questions, and other account-related information. Records of your betting and gaming activity, deposits, withdrawals, and other transactions on our platform. Technical data like IP address, browser information, time zone, operating system, and device information used to access our site. Information on how you use our website and services, including visited pages and gameplay. Communications exchanged with us, such as customer support interactions. Your preferences regarding marketing communications. Publicly available information relevant for verification or fraud prevention.
We collect information directly when you register, use our services, or contact us. We may also obtain information from third parties like identity verification services and financial institutions for legal and security purposes.
Use of Personal Information
We use your personal information for purposes including: Setting up and managing your player account and providing our services. Processing your deposits, withdrawals, and transactions. Operating, maintaining, and improving our website and games. Providing customer support. Implementing and managing responsible gambling measures. Ensuring the security of our platform and preventing fraud. Complying with licensing, anti-money laundering, and other legal requirements in Canada. Sending you marketing and promotional materials, if you have consented (with the ability to opt-out). Managing financial and operational risks.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your online experience. These small text files stored on your device help with: Essential website functions and account access. Analyzing website usage to improve performance. Delivering relevant advertising. You can manage cookie preferences in your browser settings, but this may affect website functionality.
Disclosure of Personal Information
We may share your personal information with: Service providers assisting us with payment processing, identity verification, IT, and marketing. Regulatory bodies, law enforcement, and government authorities when legally required. Financial institutions to process transactions. Fraud prevention agencies. Other parties with your consent or as required by law. We do not sell your personal information.
Data Security
We employ technical and organizational security measures like encryption, firewalls, and secure servers to protect your personal information from unauthorized access or disclosure. Our staff and third parties handling your data are bound by confidentiality. While we strive for maximum security, no online transmission or storage is entirely risk-free.
Retention of Personal Information
We keep your personal information only as long as needed for the purposes collected, including legal and reporting obligations. Retention periods vary based on the data type and purpose.
Your Privacy Rights
Under Canadian law, you have rights regarding your personal data, such as access to your information, requesting corrections, withdrawing consent (subject to limitations), and filing complaints with privacy authorities. To exercise your rights, please contact us using the details below. We may need to verify your identity to process your request.
International Data Transfers
Your information may be processed and stored outside of Canada, where it could be subject to different laws and potentially accessible to local authorities. We take steps to ensure international transfers comply with Canadian privacy laws and maintain a similar level of protection for your data.
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a new effective date. Please check back periodically.
Contact Us
For questions or concerns about this Privacy Policy or our privacy practices, please contact us at: